Frequently Asked Questions

Take a look at our FAQ’s, if you still have a question, please reach out to us via the form below and we will get back to you as soon as possible!

Orders:

  • You are welcome to cancel your order, but this must be done within 2 hours of placing the order. We will do our best to cancel it after this time period, but it won’t be guaranteed as the as the order might have already been packaged and shipped.

  • Yes, please send us an email with any changes you would like to your order! Please do this within 2 hours of placing the order. We will do our best to make changes after this time period, but it may not be possible as the order may have already been packaged and shipped.

  • As a small business creating handmade items, we generally don’t accept returns, but if there’s an issue with your order, please reach out! We want to ensure you are 100% happy with your order.

Shipping:

    • We ship orders from the Mornington Peninsula, in Victoria, Australia and try to get everything out as quickly as possible, which is generally between 2-5 business days.

    • Shipping Australia-wide can generally take between 3-7 business days. If you would like a more accurate timeframe for your location, please reach out to us or view the Australia Post Website linked here!

  • We strive to keep shipping costs as low as we possible can while being able to operate as a sustainable business.

    • Standard Postage Australia-wide is $10.00 AUD or free for orders over $150 AUD

    • We offer Pickup and Free Delivery for most postcodes along the Mornington Peninsula

  • Absolutely! If you would like the card to be sent straight to the receiver, please leave a note in the notes section of your order, or send us an email within 6 hours of placing your order. Just let us know the message you would like written inside the card. We will make sure the order is sent with no invoice and is packaged ready to be opened by the receiver! Make sure to put the receivers address, but your own billing address.

  • Oh no! Please email us within 7 days with a photo, and we’ll make sure to resolve this for you!

  • Wherever possible, we use recycled and plastic-free packaging. We are always striving to find ways to improve the sustainability of our packaging, while still being able to protect your items sufficiently!

Other:

  • Yes! We offer wholesale pricing for aligned stores and stockists. Please contact us via email and we can send you through more details!

  • Absolutely! I love creating custom designs for both stores and customers. Head over to our commissions page for more details or reach out to me Libby@elementinks.com to discuss your idea!

  • We are open to licensing for aligned brands. Please reach out and tell us more about your project and ideas!

Close-up of the 'Conrad' logo in silver lettering.
A young woman is lying on her stomach on a white blanket outdoors, drawing with watercolor paints. She is surrounded by sketches of flowers and mandalas, with trees and a house in the background, under a partly sunny sky.